Privacy policy
Protecting your data
Azzurra Ceramica is committed to protecting the privacy of its retail partners. This policy explains what data we collect, how we use it and who we share it with.
Data we collect
We only collect the information strictly necessary to operate the partner portal: main contact name and details, business email address, company information (legal name, business number, address), order history, onboarding documents (certificate of incorporation, tax certificates, etc.) and technical authentication data.
Use of data
Your personal and business data is used exclusively to: create and maintain your partner account, process your orders, issue related invoices, manage shipments, keep you informed of the status of your requests and improve your experience on the portal. It is never sold or used for advertising purposes.
Training platform
The Azzurra training platform is open to any advisor who signs up. At sign-up, we collect: first name, last name, email address, company, company address and years of experience in the plumbing industry. While you use the platform we record usage data: modules opened, progress in each module, final quiz results, time spent and activity dates. This data is used only to give you access to the courses, track your progress, attest to your completion and improve the content. It is kept for as long as your account exists. Identity (email and password) is managed by Firebase Authentication (Google) and training data is hosted on Vercel (United States and Canada). No training data is sold or shared for commercial purposes. To have your training account and the related data deleted, write to us at info@azzurraceramica.ca.
Sharing with third parties
Some data is transmitted to third-party providers solely as part of service delivery: QuickBooks Online (Intuit) for invoicing and accounting sync, Machool for shipping label creation, Firebase Authentication (Google) for authentication, Resend for transactional emails, Cloudflare R2 for secure document storage. None of these providers is allowed to use your data for any purpose other than those set out in our contract with them.
Data retention
Your account data is kept for as long as the commercial relationship with Azzurra Ceramica is active. Upon account closure, personal data is anonymized or deleted within 90 days, subject to legal retention obligations (in particular accounting and tax records, up to 7 years).
Cookies and trackers
The portal only uses cookies that are strictly necessary for service operation: session cookies to keep you signed in, Firebase Authentication session cookies and storage for identity (portal and training platform) and technical preferences. The training platform also keeps the state of your progress in a module in your browser's local storage so you can resume where you left off. No advertising or behavioral tracking cookies are placed.
Security
Data is stored securely on infrastructure that meets industry standards. Authentication is managed via Firebase Authentication with TLS 1.3 encryption, multi-factor authentication support and continuous monitoring of suspicious sign-ins.
Your rights
In accordance with applicable laws (notably Quebec's Law 25 and Canada's PIPEDA), you can request access, correction, portability or deletion of your personal data at any time by contacting us at info@azzurraceramica.ca.
Contact us
For any question regarding the privacy of your data or to exercise your rights, contact our data protection officer at info@azzurraceramica.ca.
Last updated: September 14, 2026